- We aim to offer continuity of care and timely access to reliable health advice.
- We offer effective treatment delivered by trusted professionals.
- We encourage participation in decisions and have respect for patients’ preferences.
- We pay attention to physical and environmental needs.
- We offer emotional support, empathy and respect.
- We encourage the involvement of and support for family and carers.
- We provide clear, understandable information and support for self-care.
- We all take confidentiality very seriously.