Patient Engagement

Patient Satisfaction Survey

The Practice works with our patient participation group to conduct regular patient satisfaction surveys.  The findings are published in a report available to view on our website and in the waiting rooms.  A summary of points raised, and our actions taken will be made available on our web page and in the waiting room.  We welcome comments and suggestions that would help us to continually improve our service to you.  You can email these to

Patient Participation Group

Our Patient Group was formed in 2013 with a number of our patients who represent our patients’ interests and act as ‘critical’ friends in helping the Practice to continuously improve our services.  Any suggestions for improvement or questions you may have should be directed to the PPG via  Please note, the PPG are not able to deal with complaints which must be directed to Joanne.

If you would like to join our patient group who meet four times a year or join our virtual group – which means that you will receive by email regular news updates about the Practice – please email

You can also find out what is happening with the Practice via our Facebook page or Twitter account.

The north west diabetes patient group is open to all patients across the North west, we have regular meetings every 4 months. These meetings were originally organised by us, but now they have more of a patient led focus where the patients will decide on what they want their meetings to focus on and together with the help of Cheryl and Gail these meetings are organised.

We have had the local dietician come to our meeting and also talks from Diabetes UK, also we have practical sessions with the patient group where we will have things such as portion control demonstrations and also recipes which the patients bring in themselves.

The next Diabetes meeting date is yet to be confirmed, but if you would like any more information about this please contact the surgery.

The Diabetic Clinic is held on Thursday mornings with Cheryl our Practice Nurse. This clinic is by appointment only but is open to any patient who suffers from Diabetes.